Customer Service Advisor, Public Health England/NHS Test and Trace Team at Public Health England/NHS Test and Trace Team 2020 - Current Accomplishments and Experience 0 • Responsible For Making Outbound Calls To Named Contacts Of Covid-19 Positive Test Cases. 0 As Well As Advising Contacts To Self-Isolate, I Am Also Responsible For Giving Useful Advice About Covid-19 Symptoms. 0 I Also Escalate Any High-Risk Cases To Medical Experts.
Senior Marketing & Sales Associate at mmm... and glug... 2016 - 2019 Accomplishments and Experience 0 Delivered Customer Sales, Marketing And Social Media Awareness To Become One Of The Top Ten Independent Stores In The Uk. 0 Instrumental In Building An Independent Business From An Unfunded Set Up, To A Turnover Of Almost £500,000 Per Annum. 0 Managed Purchasing To See Mmm... And Glug... Being Voted As ‘Rate Beer’ Top Retailer In The North East And Cumbria. 0 Provided Outstanding Customer Service, Leading To A ‘Best Service’ Accolade Amongst 100 Independent Newcastle Businesses. 0 Successfully Engaged With Over 30,000 Followers On Social Media, With Estimated Additional Sales Of £50,000 Per Annum.
Communications Manager at The Gateshead Housing Company 2004 - 2016 Accomplishments and Experience 0 Cost-Effectively Managed A £200,000 Per Annum External Design, Digital, Print, Photography And Mail Fulfilment Budget. 0 Drove A Rebranding Of Housing Services Accessed Daily By Over 60,000 Residents. 0 Managed A Communications Programme Recognised As A Key Part Of The Company’S ‘Excellent’ Audit Commission Status. 0 Migrated, Then Daily Content Managed, A Customer Website And Intranets, Which Attracted More Than 750,000 Visits Per Annum.
Communications Officer at Gateshead Council 2001 - 2004 Accomplishments and Experience 0 Delivered Targeted Press Releases, Edited Articles And Bespoke Online Content Covering Business, Arts And Sports. 0 Effectively Responded To Daily Enquiries From Regional, National And Trade Media. 0 Produced A Value For Money Customer Magazine With A 200,000 Plus Readership, Cited By Mori As One Of Its Most Re 0 Produced An Award-Winning, Value For Money Customer Magazine With A 200,000 Plus Readership. 0 Successfully Promoted The £300M Regeneration Of Gateshead And Newcastle Quays To A Local, National And International Audience.
Communications Officer at NEEB/Northern Electric and Gas 1985 - 1999 Accomplishments and Experience 0 Delivered An Award-Winning Art, Education, Environmental And Sports Sponsorship Programme To Over One Million Customers. 0 Delivered An Internal Communications Programme To Over 7,000 Employees Based From The Scottish Borders To North Yorkshire. 0 Effectively Responded To Daily Enquiries From Regional, National, Trade And International Media. 0 Set Up An Employee-Led Charity To Fund Community Electrical Projects In Third World Countries.