2018 - Current
- Accomplishments and Experience
- 0 Ability To Generate Creative Ideas To Improve Performance
- 0 Ability To Listen And Empathise
- 0 Ability To Work With Dynamic Teams
- 0 Able To Build Genuine Rapport Over The Telephone
- 0 Able To Build Rapport With Potential/Customers New Clients As Well As Strong Relationships Internally
- 0 Analytical Mind With Problem-Solving Aptitude
- 0 Analytical Skills To Manage Large Amounts Of Data
- 0 Comfortable With High Volume Workload
- 0 Desire To Proactively Learn And Develop
- 0 Develop Trust Relationships With A Portfolio Of Major Clients To Ensure They Do Not Turn To Competition
- 0 Ensure Prompt And Accurate Answers To Clients’ Queries
- 0 Experience In Communicating With Customer/Client Through The Telephone
- 0 Foster Positive Relationships With Our Customers As Their Primary Point Of Contact
- 0 Monitor Team Performance And Give Guidance When Needed
- 0 Prepare Monthly And Quarterly Reports And Forecasts
- 0 Prepare Regular Reports Of Progress And Forecasts Using Key Account Metrics
- 0 Provide After-Sales Support To Retain Customers
- 0 Resolve Conflicts And Provide Solutions To Customers In A Timely Manner
- 0 Resolve Issues To Maintain And Strengthen Customer Trust
- 0 Serve As The Point Of Contact For Customers In Your Portfolio
- 0 Set Up Goals And Objectives For All Subordinate Staff
- 0 Strong Customer-Service Skills Including Issue Resolution And Negotiation
- 0 Suggest Company Products/Services That Maximise Client Satisfaction
- 0 Update Internal Databases And Crm With Account Details
- 0 Update Our Internal Databases With Information About Technical Issues And Useful Discussions With Customers
- 0 Use Customer Feedback To Ensure Client Satisfaction