Financial crime associate at Royal Bank of Scotland 2004 - 2010 Accomplishments and Experience 0 Ability To Tackle And Solve The Frequent Problems That Can Arise In A Typical Workday 0 Able To Diagnose A Problem And Find Creative Solutions 0 Demonstrable Customer-Service Skills 0 Excellent Customer Service Skills 0 Experience In Communicating With Customer/Client Through The Telephone 0 Provide Training To New And Existing Staff As Needed