Account Manager & Head of Customer Service at Overland Health 2010 - 2014 Accomplishments and Experience 0 Consistently Achieved Excellent Results Against Contractual Slas. 0 Designed And Installed A Comprehensive Complaint Management And Root Cause Analysis Tool. 0 Developed And Implemented Efficient New Salesforce Processes To Reduce High-Volume Tasks Like Invoice Processing To Seconds Of 0 Direct Management And Performance Review Of 9 Staff. 0 Established A Dedicated Customer Care Team To Manage And Resolve Difficult Cases And Improve Customer Satisfaction 0 Managed Key Solicitor Accounts, Chaired Client Meetings And Generated Management Information.